Emotional Intelligence
Identify Your Customers Needs and Have Better Team Interactions
Our recent clients
On-Demand Self Paced and Cohort-based and Facilitated Training on Design Thinking
Get your team a highly effective learning experience no matter the device, or location at an affordable price point
Features
A team with higher E.Q is better than one with higher I.Q
- With this course, your team will Learn to drive better interactions with each other and with customers
- Reduce friction and conflict
- know what your customers need by listening better
- Make every team member count
- Create a thriving work culture
Why it works
Improve Your Team's Emotional Intelligence Now
- Research shows that microlearning is effective in teaching new skills.
- 21 days is the peak duration to build a new habit.
- More people are used to virtual learning due to COVID-19
- Practical principles that have been tried and tested in different industries will be taught.
How It works
Who is this course for
Pricing
Flexible plans
Choose a plan that works best for you
and your team
Self-paced
- Microlearning
- Action oriented
- Mobile Friendly
- Life-time access to course material
- Begins on 25th July, 2022
Cohort-based
- Microlearning
- Facilitator Led
- Action oriented
- Mobile Friendly
- Community-based Learning
- Weekly Live-sessions
- Life-time access to course material
- Begins on 25th July, 2022
Custom Training
- Customized For Your Unique needs
- Pre and Post Training Assessment
- Organization Case Studies
- Intensive Sessions
- In-person Sessions
Course Outline
- Design thinking overview
- General Approaches to Design Thinking
- The Basis for Design Thinking
- Design Thinking Frameworks
- Empathise with the Customers and/or User
- Ideation
- Prototype Alternate Solutions
- Design Thinking Techniques
- Listening and Empathising Techniques
- Define and Ideation Techniques
- Storytelling Throughout the Design Thinking Process
Course Benefits
Requirements
Content type
Videos
Leading instructor
Demilade Oluwasina
Demilade is an Entrepreneurship, Leadership, and Learning Innovation Consultant. He is a consultant for the African Leadership University as Faculty for Entrepreneurship and International Business & Trade.
He has led and facilitated programmes for and with many Pan-African as well as global clients including Africa Business School, Alibaba Business School, US Embassy Rwanda, University of Nebraska, Lincoln, and many more. He led the creation of an Entrepreneurship Education toolkit for a University and consults in Entrepreneurship Development and Education. He is a corporate trainer and transformational facilitator who speaks and writes across a variety of platforms. He founded and ran IMW Creative Enterprise for several years before transitioning into Higher Education. Demilade holds a Digital Business Transformation Management Certificate from CXO Transform, is a certified Global E-Commerce Talent Trainer with the Alibaba Business School and a certified BUILD Entrepreneurial Leadership Educator among other qualifications.
