Customer service excellence
Acquiring skills to delight your customers and keep them coming back or referring your business to others
Our recent clients
Register to be part of the first cohort of professionals to join our innovative training program
Course Features
Micro Learning
Learning content is provided in short and easy to digest and apply formats
Action-Focused
Acquiring practical skills with each new concept learned , the learning has action steps to complete daily
Case study based
Real life examples and practical cases are used to illustrate concepts and allow professional learners immediately understand and apply their learning
Cohort based
The program operates in cohorts/groups of diverse professionals from different industries to promote exchange of ideas and innovation
Expert facilitator led
Provide opportunity for discussions, guidance and further contextualization by our coaches Multiple formats : the content is easily accessed on different devices
Why it works
What you will learn
- Creating lasting value for customers
- Increase customer conversions and loyalty
- Improve your public image
- Soar trust in your services
How It works
- Network with professionals from different fields and share experiences
- Learn from expert coaches with high training experience
Course Outline
- Understanding customer needs and expectation
- Resolving customers complaints effectively
- Building trust and managing customer relationship
- Leveraging customers for repeat business and referrals
Pricing
Flexible plan
Choose a plan that works best for you.
Cohort-based
- Microlearning
- Facilitator Led
- Action oriented
- Mobile Friendly
- Community-based Learning
- Weekly Live-sessions
- Life-time access to course material
- Begins on 5th September, 2022
Leading instructor
Demilade Oluwasina
Demilade is an Entrepreneurship, Leadership, and Learning Innovation Consultant. He is a consultant for the African Leadership University as Faculty for Entrepreneurship and International Business & Trade.
He has led and facilitated programmes for and with many Pan-African as well as global clients including Africa Business School, Alibaba Business School, US Embassy Rwanda, University of Nebraska, Lincoln, and many more. He led the creation of an Entrepreneurship Education toolkit for a University and consults in Entrepreneurship Development and Education. He is a corporate trainer and transformational facilitator who speaks and writes across a variety of platforms. He founded and ran IMW Creative Enterprise for several years before transitioning into Higher Education. Demilade holds a Digital Business Transformation Management Certificate from CXO Transform, is a certified Global E-Commerce Talent Trainer with the Alibaba Business School and a certified BUILD Entrepreneurial Leadership Educator among other qualifications.
