Customer service excellence

Acquiring skills to delight your customers and keep them coming back or referring your business to others

Our recent clients

Register to be part of the first cohort of professionals to join our innovative training program

Course Features

Micro Learning

Learning content is provided in short and easy to digest and apply formats


Acquiring practical skills with each new concept learned , the learning has action steps to complete daily

Case study based

Real life examples and practical cases are used to illustrate concepts and allow professional learners immediately understand and apply their learning

Cohort based

The program operates in cohorts/groups of diverse professionals from different industries to promote exchange of ideas and innovation

Expert facilitator led

Provide opportunity for discussions, guidance and further contextualization by our coaches Multiple formats : the content is easily accessed on different devices

Why it works

Allow your organization to save training cost and accelerate team’s growth , productivity and results .

What you will learn

How It works

Course Outline


Flexible plan

Choose a plan that works best for you.


$99 / participant

How to Get Started

Select Training

Complete Registration

Make Payment

Leading instructor

Demilade Oluwasina

Demilade is an Entrepreneurship, Leadership, and Learning Innovation Consultant. He is a consultant for the African Leadership University as Faculty for Entrepreneurship and International Business & Trade.
He has led and facilitated programmes for and with many Pan-African as well as global clients including Africa Business School, Alibaba Business School, US Embassy Rwanda, University of Nebraska, Lincoln, and many more. He led the creation of an Entrepreneurship Education toolkit for a University and consults in Entrepreneurship Development and Education. He is a corporate trainer and transformational facilitator who speaks and writes across a variety of platforms. He founded and ran IMW Creative Enterprise for several years before transitioning into Higher Education. Demilade holds a Digital Business Transformation Management Certificate from CXO Transform, is a certified Global E-Commerce Talent Trainer with the Alibaba Business School and a certified BUILD Entrepreneurial Leadership Educator among other qualifications.