Customer Service Excellence and Emotional Intelligence

Course Introduction

Transcend the barriers of Satisfied and thrilled customers can be your biggest source of repeat business, saving you costs on marketing. Satisfied customers are likely to tell others about you and cost much less than acquiring new ones. You will learn the strategies to serve customers well, wow them, and turn them into one of your most successful marketing tactics to grow your business.

Who is this for?

Business owners and leaders, Service Professionals in industries such as hospitality, banking, insurance (and any other industry in general) who want to delight customers with a great experience and keep them coming; Sales and Marketing Leaders; Team Leads, Coordinators, and Supervisors.

What you will learn:


Flexible plans

Ksh 4,900

After September 30, price returns to Ksh 6900

Date, Time and Venue


Syria Rama

People Acuity Guide, Strengths Coach, HR/L&D Consultant

Demilade Oluwasina

Entrepreneurship, Future of Work, and Learning Innovation Consultant

Clare Ochanda

Business Developer, Expert Trainer, and Strategy Consultant