Our recent clients
On-Demand Self Paced and Cohort-based and Facilitated Training on Design Thinking
Get your team a highly effective learning experience no matter the device, or location at an affordable price point
Features
Give Your Customers an Amazing Every Time
- Leave a lasting smile on your customers face
- Increase referral rate
- Improve your team's readiness to create amazing customer experience
Why it works
Improve Your Team's Problem Solving Skills
- Research shows that microlearning is effective in teaching new skills
- 21 days is the peak duration to build a new habit
- More people are used to virtual learning due to COVID-19
- Practical principles that have been tried and tested in different industries will be taught.
How It works
Who is this course for
Pricing
Flexible plans
Choose a plan that works best for you
and your team
Self-paced
- Microlearning
- Action oriented
- Mobile Friendly
- Life-time access to course material
- Begins on 25th July, 2022
Cohort-based
- Microlearning
- Facilitator Led
- Action oriented
- Mobile Friendly
- Community-based Learning
- Weekly Live-sessions
- Life-time access to course material
- Begins on 25th July, 2022
Custom Training
- Customized For Your Unique needs
- Pre and Post Training Assessment
- Organization Case Studies
- Intensive Sessions
- In-person Sessions
Course Outline
- Defining excellent customer service
- Creating a positive first impression
- Rapport building
- How to remain calm in a heated situation
- Initiating conversations that can generate sales
- Generating positivity and optimism
- How to use questions effectively
- Defining and delivering against your service metrics
- Appreciating the link between outstanding service and your organisation’s success
- Who are your customers (both internal and external) and how do they perceive you and your brand
- How to read clients' body language and how to use your body language and voice flexibly and effectively
- Allowing the customer to express their feelings
- Identifying the customer’s needs
- communicating clearly
- Helping to meet the customer’s needs
- Understanding customer expectations
- Moments of truth that lead to customer loyalty
- Telephone etiquette: answering, holding, transferring calls
- Using your competitive advantage for building loyalty
- Creating a positive last impression by delighting the customer at low cost to your organisation
- Methods of collecting customer information, whilst making your customer feeling singularly important
- Online skills for accurately identifying needs, then asking good questions for generating outcomes leading to customer acquisition, retention and advocacy
Course Benefits
Requirements
Content type
Videos
Leading instructor
Demilade Oluwasina
Demilade is an Entrepreneurship, Leadership, and Learning Innovation Consultant. He is a consultant for the African Leadership University as Faculty for Entrepreneurship and International Business & Trade.
He has led and facilitated programmes for and with many Pan-African as well as global clients including Africa Business School, Alibaba Business School, US Embassy Rwanda, University of Nebraska, Lincoln, and many more. He led the creation of an Entrepreneurship Education toolkit for a University and consults in Entrepreneurship Development and Education. He is a corporate trainer and transformational facilitator who speaks and writes across a variety of platforms. He founded and ran IMW Creative Enterprise for several years before transitioning into Higher Education. Demilade holds a Digital Business Transformation Management Certificate from CXO Transform, is a certified Global E-Commerce Talent Trainer with the Alibaba Business School and a certified BUILD Entrepreneurial Leadership Educator among other qualifications.
