Customer Service Excellence and Emotional Intelligence
Course Introduction
Transcend the barriers of Satisfied and thrilled customers can be your biggest source of repeat business, saving you costs on marketing. Satisfied customers are likely to tell others about you and cost much less than acquiring new ones. You will learn the strategies to serve customers well, wow them, and turn them into one of your most successful marketing tactics to grow your business.
Who is this for?
Business owners and leaders, Service Professionals in industries such as hospitality, banking, insurance (and any other industry in general) who want to delight customers with a great experience and keep them coming; Sales and Marketing Leaders; Team Leads, Coordinators, and Supervisors.
What you will learn:
- Understanding customer needs, wants and expectations
- Understanding customer/buyer types and personalities
- Emotional Intelligence Basics
- Creative approaches to resolving customer complaints and building trust
- Exceeding customers’ expectations sustainably
- Leveraging customers for repeat business and referrals
- Developing Emotional Intelligence Skills And more
- Improving communication channels and processes with the customer
Pricing
Flexible plans
Ksh 4,900
- Certificate of Participation
- Lunch
After September 30, price returns to Ksh 6900
Date, Time and Venue
- Date: Friday 14th October 2022
- Time: 10:00am - 3:00pm
- Venue: Sarit Expo Centre, Westlands, Nairobi
Instructors
Syria Rama
People Acuity Guide, Strengths Coach, HR/L&D Consultant
Demilade Oluwasina
Entrepreneurship, Future of Work, and Learning Innovation Consultant
Clare Ochanda
Business Developer, Expert Trainer, and Strategy Consultant